Last Updated: February 2026

1. INTRODUCTION
   Raicol Crystals Ltd. (hereinafter: “the Company”, “we”, or “us”), an OXIDE company, respects the privacy of its website users. This policy explains how we collect, use, and protect your personal information when you browse our website and use our services.

2. INFORMATION WE COLLECT

• Information You Provide: When filling out contact forms, Request for Quote (RFQ) forms, subscribing to our newsletter, or contacting customer support, we collect details such as your full name, email address, phone number, company name, and job title.

• Technical and Statistical Data: During your visit, we automatically collect information about how you use the site, your IP address, browser type, operating system, and clickstream data through Cookies and analytical tools (e.g., Google Analytics).

3. PURPOSES AND LEGAL BASIS FOR PROCESSING
   We process your information for the following purposes:

• Service Provision: Responding to inquiries, providing technical data on crystals and optical components, and managing business relationships.

• Legitimate Business Interests: Improving website performance, ensuring data security, and analyzing user preferences.

• Marketing (Subject to Consent): Sending professional updates, product news, and event invitations. You may opt-out at any time.

4. SHARING INFORMATION WITH THIRD PARTIES
   The Company does not sell or rent personal information. We may share information only in the following cases:

• OXIDE Group: Sharing data with our parent company or subsidiaries for administrative and business purposes.

• Service Providers: Vendors who assist in website operations, CRM systems, and mailing services (who are bound by confidentiality).

• Legal Requirements: If required by a court order or an authorized legal authority.

5. INTERNATIONAL DATA TRANSFERS
   As part of a global group, information may be transferred to and stored on servers outside of Israel (including Japan, the USA, and the EU), while ensuring adequate protections in accordance with applicable laws.

6. COOKIES
   The website uses Cookies to provide an optimal user experience. You can modify your browser settings to block Cookies, though this may affect website functionality.

7. DATA SECURITY AND RETENTION We implement advanced technical and organizational measures to protect your data. Information will be retained for as long as necessary for the purposes for which it was collected, or as required by law.

8. YOUR RIGHTS
   Under applicable laws (including GDPR where relevant), you have the right to access your data, request correction, deletion (“Right to be Forgotten”), or restriction of processing. To exercise these rights, please contact us at: info@raicol.com.

9. CONTACT US
   For any privacy-related questions, please contact us at: Raicol Crystals Ltd., 22 Hamelacha St., Rosh Ha’Ayin, Israel. Email: info@raicol.com